You should allow 14 days from your purchase date for your order to arrive (21 DAYS FOR INTERNATIONAL ORDERS), due to the postal service and delays during busy times. The current average time from order date to receiving your box is 3-5 days.
All orders are usually posted within 2-4 days, however when there is an unusually high volume this can be longer, I'm only one person!
All items are posted standard delivery to provide the best value for money. If you would like to add tracking for an additional cost please contact me before purchase.
I ask that you only contact me regarding the whereabouts of your order after the 14 day period. Big Cartel unfortunately does not allow me to send shipping notifications but you can be assured your order will be on its way to you as soon as possible.
Emails regarding the whereabouts of orders before the 14 day period will not be answered, purely as it slows everything down for everyone else.
If you need your order for a particular date please do not hesitate to ask BEFORE you place an order (as it may not be possible) and I will try and make sure it arrives on time.
Please note your items will be packaged as letterbox-friendly as possible! It's my mission to avoid the pesky trip to collect a parcel, so everything is packaged as flat as possible to save your time and avoid any hassle. All items are packed safely and securely, and if it does need a big box, I apologise if you're not in when it arrives!
I am not responsible for any orders lost or damaged in the mail however please let me know if this does occur and I will do everything I can to help!
Refunds are not accepted as the boxes are a mystery! I suggest if you don't like a particular product in your box pass it along to a friend!
Any returns due to faulty items are the responsibility of the buyer. Items must be posted back using tracked shipping at the buyers expense, items will be refunded upon arrival minus original delivery costs.